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FREQUENTLY ASKED QUESTIONS

TABLE OF CONTENTS

1.What is FTP?
2.What does "Unlimited FTP Site Updates" mean?
3.What is the first step in setting up a website?
4.How do I gain FTP access to my site?
5.How do I "upload" and "download" files using CuteFTP?
6.Where do I put the index.html file?
7.What does "updating the site" mean?
8.What is HTML, and what is an HTML editor?
9.How do I set up email accounts with my domain?
10.What about Email Autoresponders?
11.How do I set up an Email Autoresponder?
12.What is an email redirect account?
13.How do I set up email redirect accounts?
14.How can I track who is requesting email from my Autoresponders?
15.What is a MailBot or ListServ?
16.How do I set up a MailBot?
17.How do I get a domain name?
18.Will you do the domain name registration for me?
19.What about reselling?
20.Do you allow "adult" sites?
21.How do I get access to traffic statistics for my site?
22.Does Superhosting really offer unlimited hits?
23.What is Superhosting's policy on "spam," or unsolicited email?
24.What about Microsoft Frontpage 98?
25.Hey I just checked out my new site - and the counter does not work!!
26.Do you have an 'uptime' guarantee?
27.Can you help me with my HTML, TELNET, webpage, CGI programming, etc?
28.How do I change my domain over to Superhosting from my old hosting company?
29.Can I change a password to my email account, FTP account, or main account?
30.Where are you located?
31.Do you offer tech assistance by telephone?
32.Do you offer training in Computers and the Internet?
33.I don't want to learn HTML or design a web site - can you design it for me?
34.I can't get my CGI script to work. HELP!!
35.Why don't you offer virtual domains?
36.Where are you located?
37.What is your connectivity?
38.What server side apps do you support?
39.What databases do you support and is it FREE?
40.How secure are your servers?
41.Can I have subdomains?
42.How do I set it up to sell my space or FTP accounts?
43.Do you offer Cold Fusion Support?
44.Do you offer ASP (active server pages)?
45.What the heck is CNAME DNS entry into dns tables 46.What are the LAWS regarding my ADULT content?
47.Can I park Domains or (STACK), and what does it cost?
48.What are the limitations of the ftp directories that I resell?
49.I NEED TELNET HELP !!!!!!!!!!!!!!
50.Can I send targeted email if it is all opt-in lists?
51.Can you help me promote my site?

1. What is FTP?
FTP is File Transfer Protocol, an internet protocol used to transfer materials over the Internet. It is very fast, very efficient, and very reliable.
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2. What does "Unlimited FTP Site Updates" mean?
This means that you have access to your site via FTP over the Internet 24 hours a day, 7 days a week. You can "upload" files to your site - in other words, transfer files from your computer to the Superhosting webserver on the Internet - and you can also "download" files from your site - in other words, transfer files from your site on the Superhosting  webserver, to your computer.
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3. What is the first step in setting up a website?
The first step is to gain FTP access to your site, and upload the initial file to the proper directory. This initial file is generally named index.html, and it is the web page that will be returned when you call up www.yourdomain.com
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4. How do I gain FTP access to my site?
First, get the best FTP program on the Internet, which in our humble opinion is CuteFTP. You can download it at: www.cuteftp.com
After it's installed, run the program (double click on the yellow icon), and then click Add Folder - this is where you will store your FTP site info. Then click Add Site. In the panel that comes up, enter a name - call it anything you want - ftp.yourdomain.com. Then in Host Address, put: ftp.yourdomain.com. (Obviously if the extension is NOT .com - if it's .nu or .edu or whatever, you would use the appropriate extension) In User ID, put your User ID - this is usually the same as the domain name - and then in Password, carefully type your password - I say carefully because it will be masked, so you won't be able to read it - this password is CASE SENSITIVE!
Now click OK in the lower left of the panel, and you will see your domain name in the right hand panel - highlight it and click Connect - lower right part of panel. If all goes well, the program will establish an FTP connection with your site and take you to the htdocs/userid directory. This is the right place to put your index.html file.
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5. How do I "upload" and "download" files using CuteFTP?
CuteFTP is VERY easy to use, and has a very intuitive, easy to use interface. The lower left panel is YOUR COMPUTER - the lower right panel is THE REMOTE SITE - in this instance, your Superhosting  ftp site. Everything is drop and drag - to upload, drag the appropriate file from the left panel to the right panel. To download a file on the remote server, simply reverse the process - drag the file on the remote server - lower right hand panel - over to the lower left panel. Easy!
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6. Where do I put the index.html file?
When CuteFTP opens the site ftp.yourdomain.com, it initially goes to the correct directory - usr/www/htdocs/userid This is the place to put index.html/ Make sure you do NOT put the file into one of the folders you see there - put it UNDER those folders. Also put all your pictures and other files for you site in this same directory.
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7. What does "updating the site" mean?
Basically what a webmaster does is download files from a website, operate on them and/or change them with an HTML editor such as Arachnophilia, and the upload the changed file back to the site.
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8. What is HTML, and what is an HTML editor?
HTML is HyperText Markup Language - it is essentially a kind of typesetting language, and is used to create images on the web. Our recommended editor - for creating and manipulating these images - is Arachnophilia. It is freeware and can be downloaded at: www.arachnoid.com Read the Help file, practice a while, and you'll pick it up in no time.
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9. How do I set up email accounts with my domain?
One account is automatically set up when the domain is set up - [email protected] Any additional POP3s you need, just submit them to our form at: https://skyport.net/super/psuperhostingnet.html and we will set them up for you within 24 hours.
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10. What about Email Autoresponders?
Email autoresponders are very useful in Internet commerce. Essential, an autoresponder is a robot which resides on your site, and does one thing - when it receives an email - from anywhere - with its name on it - it sends its text back to the source of that email. Uses for these little robots are limited only by your imagination.
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11. How do I set up an Email Autoresponder?
It's a bit tricky, but once you get the hang of it, it's easy. First of all create a text file using an HTML editor such as Arachnophilia - do NOT use Notepad or any other word processing program - it will not work! This text file is the text your Autoresponder will return to whoever emails to it. Let's say it's called text.doc. Now, using CuteFTP, upload the file text.doc to your HOME directory. Note, this is NOT the same place you put your html documents. Once the file text.doc is on the remote server in your HOME directory, you must RENAME it so that it does not have an extension. Do this in CuteFTP by going to COMMANDS, then RENAME - rename your text.doc file, simply text Once this is done, any email sent to: [email protected], will immediately receive an email back from [email protected], and the body of the email will contain the text file. Please note also: make sure you do NOT have an actual POP3 email box called [email protected] - this would create a problem. Autoresponders are unlimited! Use as many of them as you like.
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12. What is an email redirect account?
These "aliases" are simply lines of code in your HOME directory which "bounce" emails from one email address to another. Let's say you have a webpage and you want people to email you, but you don't want your personal email address to appear on the page. Solution? Use a forwarding email account. Emails sent [email protected](the address shown on the webpage) will automatically be forwarded to [email protected]
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13. How do I set up email redirect accounts?
This is similar to setting up Autoresponders, but with one extra twist. First, use an HTML editor (NOT a word processor!) to create a text file called redirect.txt (or redirect.doc) in this form:

jim         [email protected]
george      [email protected]
laurak      [email protected]
default     [email protected]

Once properly renamed, this file will redirect any email sent to [email protected] to [email protected]. Emails sent to [email protected] will be remailed to [email protected] - and so on. Any email that the system doesn't recognize (default) will go to [email protected].

Several caveats: when creating the above file, all aliases (jim, george, etc) should be FLUSH AGAINST THE LEFT MARGIN. The target email addresses ([email protected], etc) are a couple of tabs over. Also important: NO spaces after each target; no extra lines between aliases (i.e., make this file single spaced!); and no extra line UNDER the default line.

Now UPLOAD your redirect.txt file to the HOME directory - but be SURE to keep a copy of it EXACTLY as it appears in your HOME directory! (You'll see why in a moment) Now you must RENAME redirect.txt file - go to COMMANDS, then RENAME - and then rename the file: .redirect Yes, there's a leading period, and yes, no extension to the file. That's all there is to it. Oh, one more thing. Since the file has a leading period, it is now INVISIBLE to FTP! That's why you kept a copy! To update the file, simply modify the copy you kept, upload it, and rename it again, as above.

Use as many of these as you wish - no extra charge! Uses are endless. Many colleges now provide one of these ("[email protected]") for every one of their alumni - companies assign them to their favorite clients - and on and on.
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14. How can I track who is requesting email from my Autoresponders?
You will often want to know who is requesting information from your various Autoresponders. Tracking is easy. Simply add an additional line to your Redirect file. Let's say you have an autoresponder called info, that sends information on your products. Add the following line to your redirect file:

info [email protected]

Now, the autoresponder will send the info to whoever requests it, AND the redirect line will send YOU a copy of the requesting email - so you'll know who's interested in the product. Great for building a mailing list of interested prospects!
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15. What is a MailBot or ListServ?
A MailBot is a robot which resides on your site, and which redirects a single email sent to it, to a list of email recipients. There are companies out there specializing in setting these up - many of them charge plenty for it too! With your Superhosting Web Domain, however, you can set up as many as you like - free!
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16. How do I set up a MailBot?
Basically, the MailBot is just a variation on the email redirect account, covered in (.13) above - all the same rules apply - it goes in the HOME directory, and you must rename it .redirect - it's thus a file that is invisible to FTP. Create it with an HTML Editor - NOT a word processor. It will look like this:

myclub     [email protected] , [email protected] , [email protected] , [email protected] , [email protected] , [email protected]

NOTE: Now any email sent to: [email protected] will automatically bounce from your domain, back to all the folks on the list above. NOTICE: this is the drill: From the hard left margin: alias name tab tab email space comma space email space comma space etc If you alter the list, which you probably will, to add and subtract members, be sure to maintain the spaces and commas as shown here.
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17. How do I get a domain name?
It's very easy - you just apply for one. If you want the USA 'com' 'org' or 'net' extension, go to this web address to check and see if the name you want is available: www.internic.net They will take your application online, and you can generally begin using the name within a few hours. Give them these name servers:

NS.SKYPORT.NET 216.169.96.10

NS2.SKYPORT.NET 216.169.97.10

Internic will send you an invoice for $70 which covers the first two years. A less expensive choice is the .nu domain. Check name availability at: www.nunames.nu You can reserve and pay for a year's domain registration ($25) right on line with a credit card.
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18. Will you do the domain name registration for me?
Yes! And we don't charge for this service - it's FREE! We do ask that you check the availability first,and then we will register it in our name, but then forward the bill to you when it comes. PLEASE NOTE: IF YOU WANT THE DOMAIN NAME TO BE LISTED IN YOUR NAME ON INTERNIC YOU MUST REGISTER IT YOURSELF! IF WE REGISTER IT FOR YOU IT WILL BE LISTED IN OUR NAME! Registering a domain name is very easy; anyone with access to the Internet can do it. Just go to http://www.internic.net and fill in the form.
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19. What about reselling?
You may resell space in your domain. Of course there are several ways to approach it. One is simply to sell directories in your space - www.yourdomain.com/client1 and then www.yourdomain.com/client2 and so on. Request the setup info by sending a blank email to [email protected] with reselling in the subject line.
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20. Do you allow "adult" sites?
Yes, but because of legal and traffic considerations, there are a number of special rules we impose on adult sites. First, we charge $59/month for sites containing adult content, payable one year in advance (US$788). Second, traffic is limited to 5 Gigabytes of transfer per month. Gigabytes over this limit will be billed at $12/Gigabyte. We reserve the right to ask for a deposit for traffic overage in advance if your site is high volume. Third, all content must be strictly legal in all jurisdictions; we reserve the right to shut down any site with no refund for any violation of this rule. We do not offer refunds on adult sites. We also offer 2 other payment options. Please check the adult order form
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21. How do I get access to traffic statistics for my site?
Very easily - go to this URL: http://www.yourdomain.com/logs You'll find detailed reports in various formats on your traffic, including where hits are coming from, at what hours of the day, month, etc. Also you'll be able to tell which files are being requested. Essential for fine tuning your web marketing strategy!
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22. Does Superhosting really offer unlimited hits?

For the vast majority of domains, traffic never becomes an issue and yes, within reason, you should never worry about the number of hits your site receives, but as a practical matter, no provider can provide you with unlimited resources for a fixed price. Bandwidth costs money, and unlimited amounts of it are not available to anyone. Therefore, we set a limit of 5 gigabytes of transfer per month on your domain - anything over this we bill at $12/gigabyte. We reserve the right to shut down any site without notice that is in arrears on payments for overage on traffic.[-Back To The Top-]

23. What is Superhosting's policy on "spam," or unsolicited email?
The sending of unsolicited commercial email, or "spam," is strictly prohibited. We have a "zero tolerance" policy on spam, and reserve the right immediately to terminate without warning any domain, without refund, that sends out unsolicited commercial email, in any amount. NOW... if you wish to send email to people in OPT-IN lists, this is allowed being that those individuals "ASK" to receive advertisements or newsletters. For a GREAT services that sends out TARGETED emails 200-300 fresh addresses everyday for you targeted to the group that best suits your site follow the URL here
http://www.myautomail.com/auto1905.htm
This is a fantastic resource and you do NOT get into any trouble from it. We highly endorse this program. But hurry their price I hear is doubling because of demand! You also make money from other signups because of the self replicating nature of the service.
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24. What about Microsoft Frontpage 98?
Superhosting's servers fully support the Microsoft Frontpage HTML Editor and Publisher. However, there are two ways to approach using Frontpage 98. If you want to PUBLISH your web pages to your Superhosting domain using Frontpage, we structure your domain as a Frontpage domain. This has some downsides - for example, Frontpage basically takes over the domain - it disables FTP, and it disables Telnet access as well. In other words, once you convert your site to full Frontpage - both Editor and Publisher - ONLY Frontpage can be used to access your domain. Many of our clients prefer to use the Frontpage Editor only, and then use an FTP client such as CuteFTP to upload webpages - this is in our opinion the 'best of both worlds.'
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25. Hey I just checked out my new site - and the counter does not work!!
Most everything will work on the site immediately; the counter and a couple of other functions, however, are set to begin working when your 'alpha' name begins answering - if your site is brand new, this will take 24 to 48 hours.
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26. Do you have an 'uptime' guarantee?
Yes. We guarantee that your site will be up a minimum of 99.9% of the time. If we fail in any given month, you receive one full free month of hosting service.
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27. Can you help me with my HTML, Telnet, webpage, CGI programming, etc?
Time permitting we give advice via email on these issues but remember, we are providers of webspace and can help you with 'content' only as time permits. If you require assistance in programming these sources will be of GREAT assistance. for TELNET go HERE
For over 1900 resources for CGI SCRIPTING go HERE
For HTML programming start HERE
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28. How do I change my domain over to Superhosting from my old hosting company?
First: go to www.internic.net and enter your domain name in the WHOIS system - check to see if you are the Administrative Contact - if you are, you can change over to our servers right online, on the internic site. Just follow the instructions to do a 'modify' on your domain. Internic will send an email to the address listed as Administrative Contact, just reply to that email and you should be changed within 24 hours. Change to our DNS servers, which are:

Primary hostname ns.skyport.net
Primary dns 216.169.96.10
Secondary hostname ns2.skyport.net
Secondary dns 216.169.97.10
If you are NOT the Administrative Contact you must get in touch with the old hosting company and get them to do the change.
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29. Can I change a password to my email account, FTP account, or main account?
Yes, you can do this yourself easily. Be aware, however, if you change your password, we will not be able to go in and fix some problem on your site without your telling us the new password - OR - we may have to go in and change your password ourselves. To change your password, open a telnet client such as CRT and go to: yourdomain.com You will log in as a user, say: someuser and you will have to give your password. Once you're in, type this command: passwd someuser then just follow the prompts to change the password.
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30. Where are you located?
Superhosting is a wholly owned subsidiary of Fidelity Pacific, Inc., 4606 F.M. 1960 West Suite 400, Houston, Texas. We have been in business at the same location for 9 years. Our telephone numbers are 800-753-1873, local Houston 281-315-8850, fax 281-315-8851. We maintain our servers at a secure facility professionally monitored 24/7.
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31. Do you offer tech assistance by telephone?
We find that email is far more efficient; if you feel that it is imperative to speak via telephone, you can leave a message on our voicemail and we will return your call. Our email tech assistance will always get back to you within 6 hours maximum, more often within 2 hours or less. You can also contact 'Rob' for general assistance at 1-716-484-7030 Email to [email protected]  will be MUCH faster!
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32. Do you offer training in Computers and the Internet?
Yes! Claire and Steve Gunnels, the principals of our Parent company FIDELITY PACIFIC, also teach classes at Kingwood College in the Greater Houston area. Send an email to: [email protected] to receive more details.
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33. I don't want to learn HTML or design a web site - can you design it for me?
Yes! We offer highly competitive design services through a network of talented professionals. Email us at [email protected] for more details.
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34. I can't get my CGI script to work. HELP!!
Here are some tips on CGI:

*Scripts must be made executable with chmod 755 filename

*Any script must end in .cgi to ensure execution.

*Scripts that don't respond with Content Type tag as firsLIne, must be named nph-Scriptname.cgi . The nph- stands for non-parsed-headers.

*Perl 5 is located at /usr/bin/perl perl 4 is at /usr/bin/perl4.036 , make sure the first line has this right.

*Perl scripts will REFUSE to run if uploaded in binary from a non-unix computer. Make sure you upload scripts in ascii mode only!!!

Perl 4 scripts usually will need to have any @ or $ escaped with \ character to be perl 5 compatible. ie print "webmaster\@yourdomain.com"

The directory cgi-bin is reserved for our shared cgi directory. Your cgi(s) are called from your cgi-bin with an alias. This is the only way the server can distinguish between the main cgi-bin and the cgi-bin in your /www/htdocs directory.

Example Alias

Let's say your domain is joe.com.

Use FTP to go to: ftp.joe.com

You'll find a folder there in your main directory called cgi-bin

That is the cgi-bin for joe.com

Now let's say you upload a script to that cgi-bin, called script.cgi

The ALIAS address of that script is now: http://www.joe.com/cgi-joe/script.cgi

NOTE WELL: The address is NOT: http://www.joe.com/cgi-bin/script.cgi

In setting up your script, you will need the PATH - the path of the above example is: /www/htdocs/joe/cgi-bin

Yes this is confusing but you must get it right for the script to work!

index.cgi is valid, as a directories home page for a cgi script. Like wise you could replace index.htm with index.shtml to use PARSE(Server Side includes).

Server Side Includes only work in files with .shtml extension. The execute bit and read public bits must be on to use .shtml.

.shtml files need to have their permission changed to 755 -- chmod 755 filename.cgi

Cool server variables

If you can't figure out why it doesn't work , run it from the command LIne, or rename it to nph-Scriptname. You'll see more error messages.

CGI is programming, don't be mistaken into thinking it is as easy as HTML. It isn't. We have a list of consultants well versed in CGI and would be glad to work for you on a consulting basis.

If you are going to use perl, buy a Perl book. If you can't figure it out, ask us and we will help you by email on a time permits basis.

There are many documented examples in /www/htdocs/cgi-scripts

If You Are Unable to do your own cgi scripting and setup You can try

Getting scripts and programming support from over 1900 resources for CGI SCRIPTING HERE
It in my opinion is the ULTIMATE starting point.

Access To:

mSQL
ImageMap
CGIWrap
PHP2

A few other excellent sources for Scripts

http://www.metronet.com/1h/perlinfo/other-archives/ccombs.html

http://www.metronet.com/perlinfo/scripts

http://www.metronet.com/perlinfo/other-archives.html


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35. Why don't you allow virtual domains?
Quite simply, we could do this with no problem, but what happens to your server is not good at all. We only allow 100 domains per server, yours being one of them, so with virtual domains packs up the server and with the more domains you have on a server it reeks havoc therefore reducing performance and your site suffers. May hosting companies will allow this as a "draw" because its cheaper for the consumer, but is it worth it to have a slow site?
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36. Where are you located?
We have offices in New York and New Jersey USA as well as Texas and Mattawa Ontario Canada
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37. What is your connectivity?
Our connection is WIDE OPEN and SCREAMING FAST and you get 5 free gigs of it a month in transfer. Actually we do not have connections to conventional ISP such as MCI, Sprint...etc We peer along side of them at both public and private exchange points. We get our information the same place they do, and exchange that information that either originates or terminates on one another at these IXPs (Internet Exchange Points)
Currently the capacity of our local facility is limited to 5 fiber ring 0C48's with 5 gigabytes egress
That comes to 5000 MBPS!!! The use of up-to-date technology and Apache hardware allows us to be a forerunner in this industry and model for other hosting companies.
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38. What server side apps do you support?
server side apps Java, Perl, C++, TCL and Python, IMAP4, ProcMail PLUS support for the following Truespeech Digital Audio, Midi Audio, Format, Infinop's Wavlet Image Compression, Macromedia Shockwave, Sizzler, Futuresplash,Voxware, Vivoactive, and Vocaltec Internet so far and there is always some being added as time goes on.
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39. What databases do you support and is it FREE?
Currently we support mSQL and mySQL and yes they are free for your use.
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40. How secure are your servers?
Encryption Level is high It is excellent "Stronghold" by Apache nothing but the best!
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41. Can I have sub-domains?
i.e.: products.yourdomain.com if resides within your domain YES we offer them but the same price as domains. 239.00 A person should really obtain another server at that price. We offer our package so low in price that it is worth it to obtain another server instead of a sub domain and get the real domain instead. Remember you can always sell off some of your space.
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42. How do I set it up to sell some of my space or FTP accounts?
Very simple! Email [email protected] and request that you would like to have passworded FTP space or accounts and you will be e-mailed a form to fill out and send back afterwhich consider it done. :)
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43. Do you offer Cold Fusion Support?
No, you'll only find Cold Fusion on funky, unreliable Windows NT machines - if you want to see what hell is like, try hosting your domain on an NT machine
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44. Do you offer ASP (active server pages)?
Not at present, but we plan to implement this feature real soon.
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45. What the heck is CNAME DNS entry into the dns tables?
ie store.yourdomain.com if linked to another site entirely This is done when a person needs a link to another server external from theirs but wants to give the impression that the client has not left the site at all. This requires the dns numbers of the place they are linking to and the information is passed on to tech support so they may add it into the dns tables. This is a little more time to implement as you need the co-operation of two totally different systems administrators to have this implemented.
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46.What are the LAWS regarding my ADULT content?
Quite Simple to find out. CLICK HERE to see the LAWS pertaining to your State in the USA
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47.Can I park Domains or (STACK), and what does it cost?
Yes we can stack domains or Park domains as many call it for a fee of 10 dollars.
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48.What are the limitations of the ftp directories that I resell?
After you have requested a passworded ftp directory,and received our response,  the user that gets the access to that directory will only be able to access it and it alone. They cannot access your main directory. If that user wishes to use cgi they must call the scripts from YOUR cgi-bin and YOU are responsible to set them up and look after them. Same applies to the redirects and autoresponders. After all, they are YOUR customer and you must provide them with GREAT service as well.
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49.I NEED TELNET HELP !!!!!!!!!!!!!!
OK... so you need some telnet help... Please remember that telnet and communicating with UNIX can be as frustrating as heck! But if you really want to study this stuff try HERE first
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50.Can I send targeted email if it is all opt-in lists?
YES... if you wish to send email to people in OPT-IN lists, this is allowed being that those individuals "ASK" to receive advertisements or newsletters. For a GREAT services that sends out TARGETED emails 200-300 fresh addresses everyday for you targeted to the group that best suits your site follow the URL here
http://www.myautomail.com/auto1905.htm
This is a fantastic resource and you do NOT get into any trouble from it. We highly endorse this program. But hurry their price I hear is doubling because of demand! You also make money from other signups because of the self replicating nature of the service.

51.Can you help promote my site
YES we can. After making sure that your pages are optimized with proper keywords and meta tags we can submit your URL for you via our submission software. You best bet is to go to www.beaucoup.com and manually submit many of your pages as theirs many engines in there that are not listed in submission software. You may also decide to promote yourself further by doing classified ads and other methods. We highly recommend the use of Trellian software CLICK HERE to view some of their products.
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